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    TROUBLESHOOTER: Car Warranty Robocalls

    Q: I receive, on average, five calls a day on my cell phone and my landline from “spoofed” phone numbers. They claim to be calling about my car warranty. I realize that this is a scam call. Not only do I not want to buy an extended warranty for my car, but I want to stop these calls! What should I do?

    A: There are more than 50 billion robo-calls made each year. The Federal Communications Commission says warranty robo-calls were the top call complaint filed by consumers in 2020. It seems as if this year will be just as bad.

    Not only is buying from one of these robo-callers a very bad idea, you could be at risk for losing quite a bit of money if the warranty does not cover most repairs. Mechanics will, more than likely, not take the warranty as payment, which means you will have to pay up front and then request a reimbursement. The warranty company may not even exist.

    After receiving numerous complaints from consumers, The Better Business Bureau has flagged a leading, nationally known car warranty company for misleading advertising practices.

    Unfortunately, these scammers use a different phone number each time by “spoofing” or tricking/altering your caller ID with a phone number that may look familiar to you. This, and the fact that many of these scam calls are often generated from outside the United States, makes it difficult to track down their information to stop them.

    To mitigate the unwanted calls, you can file a complaint at: fcc.gov/complaints, or donotcall.gov

    We, at Bucks County Consumer Protection, recommend that you allow your answering service to screen your calls when you are in doubt. It is never a good idea to speak to or engage these scammers in conversation. Doing so will only increase the amount of calls you may receive in the future. For more information call Bucks County Consumer Protection at 1-800-942-2669 or contact us via email at www.consumerprotection.org .

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