Being nimble and adaptable comes in handy when dealing with the impact COVID-19 has had on businesses.
As the pandemic began to crest in Bucks County, Pennsylvania, Kiddie Academy of Feasterville was forced by the state-mandate to temporarily shut down.
But even though the building was closed, the Academy staff began to quickly revamp everyday practices, creating a new and sustainable operating model.
Maria and Scott Littig, Kiddie Academy of Feasterville’s owners, are effusive in their praise of the staff’s incredible work.
“The approach we took was to focus on educating ourselves on the pandemic with actionable health and safety protocols. After we were educated, we could then determine next steps and implementation.”
The process of making the successful transition to their new model included:
*Director Michele Klimas’s role shifted from day-to-day operations to that of a strategic enrollment planner and safety strategist. She participated in ongoing trainings through the Centers for Disease Control and Prevention, the state and other organizations, becoming the in-house expert on how to prevent the spread of the virus.
*They created a remote working environment that stressed engagement, collaboration and constant communication. The staff quickly adjusted to remote teaching, conducting lessons via Zoom three times a week at no charge to the families.
*They leveraged the support and multiple resources that are available through the Kiddie Academy corporate office.
*They closely aligned with their licensing representative on training plans for a safe return to work, ongoing sanitation throughout center, enrollment questions during the pandemic and other issues.
*For families, they maintained ongoing communications, developed flexible enrollment and tuition solutions and explained new COVID-related procedures.
*They worked with other Kiddie Academy Franchisee partners in Pennsylvania to discuss the impacts of the pandemic on business as well as center-level solutions around unexpected events.
If that wasn’t enough, they also invested in the Academy with fresh paint, floor waxing, exterior maintenance, an external COVID-approved vendor to clean and sanitize, a center-owned electrostatic sprayer and planted a vegetable garden.
Their agility, creativity and hard work paid off.
The Academy reopened in early May with 70 percent of the families safely returning to much-needed, high quality care.
PHOTO CAP: Michele Klimas, Kiddie Academy of Feasterville’s center Director, ensuring safety one temperature at a time.