submitted by Bucks County Consumer Protection Agency
Q. I recently ordered a bundled package from a provider for my telephone, cable and Internet service. When the first bill came in I noticed a charge for almost ten dollars. I had no idea what the charge was for, so I called the company. I have still not received an answer. I would appreciate any help you can provide. L. H., Levittown
A. We applaud you for taking the time and actually going through the bill. Many consumers are so rushed they just take for granted that a bill from the utility or credit card company is correct and just send the payment. The charge you found is for a credit monitoring service and apparently was not ordered by you. The company is a third party billing service provider and works for numerous companies offering an array of products and services. On the bill the name and number of the provider is clearly stated and if disputed or not paid will not terminate your phone service.
The company apparently did respond to your call, because when our office called they stated that a credit was applied and that the service was removed permanently. They claimed it was an error and will send you a letter stating what happened and showing a zero balance. Had you not been reviewing the bill and they charged you for several months it would have made it difficult to cancel. By paying the bill you would have inadvertently approved the service. Bucks County consumer protection encourages consumers to review all their bills carefully. Any charges or statements that are questionable or not stated clearly should be addressed immediately. We would also suggest that all terms and conditions for a service be sent to you in writing before agreeing to any contract. Remember always review the fine print.