Make Social Security online services ‘Par For The Course’

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

For many retirees (and near retirees), there is nothing that they look forward to as much as a day on the golf course.

The game recently has been made more pleasurable by the use of computers and GPS technology. A hand-held electronic unit acts just like a personal caddie, providing quick and accurate yardage information – and much more. It saves time … as well as mental and physical effort.

So golfers should be among those retirees (and near retirees) to recognize the value of technology in other aspects of life, such as Social Security’s online services.

Just by logging onto your computer at www.socialsecurity.gov, you can handle such important Social Security business as:

  • Applying online for retirement, disability, or Medicare benefits;
  • Getting a personalized estimate of future benefits with our Retirement Estimator;
  • Accessing your Social Security Statement online;
  • Changing your address or phone number in Social Security records once you start receiving benefits;
  • Signing up for or changing direct deposit; and
  • Much, much more.

One thing that golfers everywhere hate is slow play – waiting on the tee box, and then waiting again in the fairway. While we can’t eliminate waits on the golf course, going online to www.socialsecurity.gov can eliminate the time you would spend sitting in traffic or waiting in lines at an office.

If you happen to be a golfer (or any other person) who loves tradition and hates to try new things, here’s a thought. 2012 is the 100th anniversary of the birth of three of golf’s legends – Ben Hogan, Byron Nelson, and Sam Snead. All of these golfing greats were quick to adapt to the newest golfing innovations of their day – and you should, too.

Just go online to www.socialsecurity.gov and take a look at what we offer. Once you do, you’ll think of every other way of handling Social Security business as a bogey.

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Social Security goes for the gold

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

Millions of Americans are following the 2012 Summer Olympic Games in London. The last time swimmer Michael Phelps competed, he brought home more gold medals at one time than anyone in the history of the Olympics. Will he do it again?

If there was an Olympics for customer services available online, the services at www.socialsecurity.gov would be the Michael Phelps of that competition.

Over the years, Social Security’s online services have been rated the best in government and the best in all industries. When it comes to independent customer satisfaction scores, Social Security’s online services consistently bring home the gold, silver, and bronze.

The American Customer Satisfaction Index (ACSI) tracks customer satisfaction and rates websites for their performance. Out of all online services provided by 101 federal agencies in the running, Social Security took all of the top three spots again in the latest survey.

In third place, the application for Extra Help with Medicare Part D prescription drug costs is rated 89.

Bringing home the silver, in second place, the Retirement Estimator scored a 91.

And the top-rated online service in government is the online application for Social Security benefits, with a satisfaction score of 92!

It’s worth noting that even our newest online service is already scoring high praise. Since being launched in May, the online Social Security Statement is rated 88, giving this new service one of the highest ratings in government.

Whether you want to plan for or apply for your retirement, look into other benefits available, or learn about the history of the program, you can do it all at Social Security’s website.

When you’re taking a break from the Summer Olympics, visit the Olympian of online services at www.socialsecurity.gov.

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Summertime’s the right time for electronic payments

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

When you are away from home, one thing you do not want to worry about is how you will receive your next monthly Social Security payment. That is why it is important for everyone receiving Social Security or Supplemental Security Income (SSI) benefits to sign up for electronic payments.

These days, almost everyone gets benefit payments electronically. Today, about 90% of all Social Security and SSI beneficiaries receive their payments electronically. That number is increasing because the law requires that by March 1st, 2013 all federal benefit payments, including Social Security and SSI payments, be made electronically.

Whether you receive Social Security or SSI, you can depend on your payment arriving in your account on time, every time.

If you don’t already receive electronic payments, there are many good reasons to sign up. For one, less money and time spent driving to the bank to cash your check helps you save. Second, fewer paper checks, envelopes, and stamps, and less fuel to deliver the checks means savings for the government.

Hurricane season is here for some areas of the country. Other regions bear the brunt of flooding. Some areas of the nation are plagued by tornadoes, and still others must deal with wildfires, severe thunderstorms, or even earthquakes. If you are unfortunate enough to be in the path of a natural disaster, the last thing you want is for your income to be interrupted because of an evacuation or a missing mailbox.

With electronic payments, you know your money will be in your account on time no matter what.

When on vacation, an electronic payment ensures payments will be deposited into your account on time, so there is no reason to worry about the safety of your benefit or to ask a neighbor to look out for your check when you are away.

As an added bonus, many banks offer free checking accounts for people who use direct deposit because it saves the bank the cost of processing paper payments. Skip the line at the bank, save money, get your payment faster, and know you can depend on your payment being in the bank no matter what happens or where you are.

You can do all of this with electronic payments.

Learn more about it at www.socialsecurity.gov/deposit.

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Serving wounded warriors and the survivors of our fallen heroes

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

It is an American tradition to pay tribute to the men and women of the Armed Forces each Memorial Day – especially honoring those who have made the ultimate sacrifice while serving our country. If you are a military service member who was wounded and needs to apply for disability benefits, it’s important to know that you will receive expedited processing.

Our wounded warrior’s initiative is for military service members who become disabled while on active duty on or after October 1st, 2001, regardless of where the disability occurs.

Depending on the situation, some family members of military personnel, including dependent children and, in some cases, spouses, may be able to receive benefits. Learn more about it at www.socialsecurity.gov/woundedwarriors.

Did you know that May also is National Military Appreciation Month? Even more reason to let members of our military know how much we value what they do for us and our nation.

To learn more about the Social Security benefits for those who have served in the military, read our publication, Military Service and Social Security. You can find it online at www.socialsecurity.gov/pubs/10017.html, or send us an email at OPI.Net.Post@ssa.gov, or call us at 1-800-772-1213 (TTY 1-800-325-0778) to ask for a free copy to be mailed to you.

Memorial Day also is a good time to remind families of fallen military heroes that we may be able to pay Social Security survivors benefits. If the person you depended on for income has died, you should apply for survivors benefits.

Learn more about Social Security survivors benefits at www.socialsecurity.gov/pgm/survivors.htm.

The men and women of the Armed Forces serve us each and every day. At Social Security, we are here to serve them too.

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Faster disability approval for people with ALS

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

May is National ALS Awareness Month. Amyotrophic lateral sclerosis (ALS), more commonly referred to as Lou Gehrig’s disease, is a progressive neurodegenerative disease that attacks nerve cells and pathways in the brain and spinal cord.

More than 5,600 people each year are newly diagnosed with ALS. As many as 30,000 Americans may currently be affected by this fatal condition. Social Security can help.

People who have ALS meet the medical qualifications for Social Security disability benefits. ALS is one of Social Security’s “Compassionate Allowances.” The complete list of Compassionate Allowances conditions can be found at www.socialsecurity.gov/compassionateallowances.

[Read more...]

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Earth Day or any day, save a tree by going online

submitted by Joseph J. Olenski, Social Security District Manager, Fairless Hills

April 22nd is Earth Day. More than one billion people will celebrate Earth Day in one way or another. You could plant a tree, and recycle your plastic, glass, and paper, or use the backside of printer paper before tossing it.

What is even better than recycling your paper is not having any paper to begin with.  By doing business with Social Security over the Internet, you will be doing your part to help us in our environment-friendly practices. 

Whether you want to get an estimate of your future retirement benefits, apply for Social Security benefits or Medicare, request a replacement Medicare card, report a change of address or direct deposit (if you are currently receiving benefits), or take charge of your retirement planning, you can use our secure website.

Going online saves you a trip, as well as the gas and carbon emissions that go along with it. Go to www.socialsecurity.gov/onlineservices to get started.

Doing business with Social Security online is fast, easy, and secure. It is also environmentally the cleanest, greenest way to do your Social Security business.

Many of our online services are available as automated phone services too. Just call 1-800-772-1213.

On Earth Day, not everyone can give their home or office an environmental makeover or purchase an electric car. Anyone can use our online services or automated phone services.

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Fairless Hills Social Security Office now closing at 3:30pm daily

Effective August 15th, the Fairless Hills Social Security office will be open to the public Monday through Friday from 9:00am to 3:30pm – a reduction of 30 minutes each weekday. While agency employees will continue to work their regular hours, this shorter public window will allow them to complete face-to-face service with the visiting public without incurring the cost of overtime.

Congress provided Social Security with nearly $1 billion less than the President requested for the budget this fiscal year, which makes it impossible for the agency to provide the amount of overtime needed to handle service to the public as they have in the past.

Most Social Security services do not require a visit to an office. For example, anyone wishing to apply for benefits, sign up for direct deposit, replace a Medicare card, obtain a proof of income letter or inform them of a change of address or telephone number may do so at www.socialsecurity.gov or by dialing their toll-free number, 1-800-772-1213.

People who are deaf or hard of hearing may call their TTY number, 1-800-325-0778.

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