by June Portnoy
You turn on your computer, but nothing happens; no light, no beeps, no fan noise. What do you do?
The answer is quite simple…you go to or call New Hope Computer.
“It is very rare that a PC (personal computer) problem is so bad that we cannot repair it,” says Tom Kensey, owner of New Hope Computer. “In fact, 99.9% of the time, we can fix your computer hardware problem, and it is virtually always cheaper to have your current computer serviced than to buy a new one. Most of the problems we see are viruses and malicious software.”
There are over 100,000 of these created every month and keeping your antivirus and other protective software up to date is a must. Tom recommends several free products, which he finds better than some of the most popular “pay” products.
New Hope Computer, established 12 years ago, services stationary PCs, laptops and netbooks, regardless of where you purchased them. It also sells all parts related to your PCs.
Unlike the big box stores that often hire part-time associates to work on computers, Tom is a hands-on owner who works full time at this store handling customer service, sales and repairs.
Prior to opening his own store, Tom worked in a corporate environment on the software side where he developed his hardware knowledge. Tom’s associate, Jerry Butler, has worked at New Hope Computer for five years, working exclusively on repairs.
“Together we have more knowledge and experience than most people working at large computer stores,” says Tom. “Plus, we do this and only this, all day, every day, offering you the personal attention that you seldom receive anywhere else.
“We strive to give the best possible service at reasonable prices in the quickest turnaround time. You’ll rarely have a long wait here. Offering exceptional customer service is our top priority.”