Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q. My father is a proud, Korean War veteran who, due to his recently failing health, needed to be placed in an adult personal care facility. Because of the financial strain our family has been experiencing with paying for his care, I decided to attend a veteran’s benefits seminar, being held at a local nursing home, to learn what benefits he would qualify for.

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Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: Now that the winter weather is finally over and summer is here, I am anxious to get some work done to the outside of my home. The first thing on my list is getting the driveway paved. I was asking people I know for contractor recommendations when my neighbor said that he recently heard of a contractor working in the neighborhood, knocking on doors offering a very good price for this kind of work.

It sure sounds like a good deal for the price. I’m thinking of hiring them since they are already in the neighborhood. Is this a good idea? S.C, Perkasie

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Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: I received a call earlier this week from a man with a heavy accent claiming to be from one of the large computer companies. He told me that my computer was at risk for intrusions from viruses and spyware. Then he offered to remotely access my computer and install a new antivirus program to protect my computer.

He asked me for my credit card information so the company could charge my card for the software. Unfortunately I gave it to them because everything seemed legitimate while I was on the phone with them. I let them access my computer and install the new program but now my computer doesn’t work at all.

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