submitted by Bucks County Consumer Protection Agency
Q. I recently read an article stating that Pennsylvania utility companies are considering charging an additional fee to customers who prefer their bills in paper form as opposed to receiving their bill online. I understand that the trend may be moving away from traditional billing, however, I am sure there are a large amount of people, like myself, that prefer paper billing.
I prefer paper billing because I do not own a computer. It sounds to me like those that do prefer paper billing are being penalized for preferring this traditional method of billing. Can they get away with this? T.H., Point Pleasant.