Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: Now that the winter weather is finally over and summer is here, I am anxious to get some work done to the outside of my home. The first thing on my list is getting the driveway paved. I was asking people I know for contractor recommendations when my neighbor said that he recently heard of a contractor working in the neighborhood, knocking on doors offering a very good price for this kind of work.

It sure sounds like a good deal for the price. I’m thinking of hiring them since they are already in the neighborhood. Is this a good idea? S.C, Perkasie

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Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: I received a call earlier this week from a man with a heavy accent claiming to be from one of the large computer companies. He told me that my computer was at risk for intrusions from viruses and spyware. Then he offered to remotely access my computer and install a new antivirus program to protect my computer.

He asked me for my credit card information so the company could charge my card for the software. Unfortunately I gave it to them because everything seemed legitimate while I was on the phone with them. I let them access my computer and install the new program but now my computer doesn’t work at all.

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Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: I recently purchased a used car from a local dealership. It appeared to be in good condition and to run well. Imagine my disappointment when, after driving the car for no more than two hours, the car broke down.

I took it to an auto repair shop and was told that the car needed a new transmission. I contacted the dealership to let them know about the break down and was told that, since I bought the car “as is”, they are under no obligation to make repairs. Isn’t there a used car Lemon Law in the state of Pennsylvania?  B.T.  Bensalem.

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Consumer Troubleshooter

submitted by Bucks County Consumer Protection Agency

Q: I received a telephone call from a man, whose accent made it hard to understand him, claiming to be from the United States Treasury Office. He began the conversation by informing me that there was a “deficiency” where my taxes are concerned.

I told him that there must be a mistake, at which point he became belligerent. He threatened me with arrest and other dire consequences unless I make immediate payment. I was quite shaken by the way he talked to me so I hung up on him.

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