On June 4th of this year the unthinkable happened to the Cole family and their three-year-old son, Jackson, when he accidentally drowned in a neighbor’s pool.
Mary Jannicelli-Broda is a Bucks County 911 dispatcher and had no personal connection to the Cole family, but she knew that she needed to help out the family in some way. Mary was not the one to answer the emergency call, but her colleague was the one on the phone line.
Jackson’s father, Jeremy, is a Warminster Township police officer so Mary found a way to message him on Facebook and give him some words of encouragement.
“I don’t know why Jackson’s story hit me so hard,” said Mary.